• Sit on your towel
• Swimming in the fjord is your own responsibility. There might be strong current.
• Only use fresh water on the oven
• Leave the sauna if you feel uncomfortable
• Make sure to remove all waste inside/outside before you leave the premises
• Respect other guests, and be out of the sauna in time according to your booking
• Turn of the light and lock up before you leave
• If any damaged equipment but not urgent, please send us an email on post@lysefjorden.com. For uther urgent matters, call 0047 919 03 919
• If any medical emergency, call 113. You are located behind Coop at Øyren, Forsand

These terms & conditions are only applicable for rental of our sauna, and not our other activities sold.

1. The Parties
The Seller is Explore Lysefjorden As, org. nr. 923815279, Gjøysavegen 26, 4110 Forsand, post@lysefjorden.com, Mobil 919 03 919, and is hereinafter referred to as EL.

The buyer is the consumer who places the booking, and is hereinafter referred to as the buyer.

2. Payment
You can choose between two different payment methods. Credit card or VIPPS. 
Both methods are integrated in our online booking system. 
Invoice is only allowed for companies and after agreement with EL.
Prices are including VAT., and the payment is done upfront when buyer confirms booking.
The buyer has taken delivery of the product once he/she leaves the sauna.

3. Cancellation
We understand that unforeseen circumstances can arise.
Cancellations made more than 12 hours before the agreed time are fully refunded. Cancellations made less than 12 hours before the agreed time are not refunded. You can cancel your booking via the online booking system.

4. Defects & complaints
If there are defects with the sauna, or if you have any complaints, EL shall be notified by mail at post@lysefjorden.com
If you want to claim a refund based on the defect, EL will then evaluate and get back to you by mail.

5. Dispute
Complaints must be addressed to EL within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Authority for mediation. The Consumer Authority is available by phone on 23 400 600 or www.forbrukertilsynet.no

The European Commission’s complaints portal can also be used if you wish to lodge a complaint. This is particularly relevant if you are a consumer residing in another EU country. The appeal is filed here: http://ec.europa.eu/odr